Tenants can pay with one of two methods: ACH bank transfer from any American bank account or credit card. You can pay with either of these methods using the invoices we email to the payee on the lease. If you do not have a U.S. bank account, then we will accept payment with any major credit card. If you have any additional questions in regards to payment methods, please submit a request below and we will reach out to you as soon as possible.
If you are a current tenant, you will receive the invoice for your monthly rent the day before it is due. If you are a new tenant, our Payments Team will email the invoice for you security deposit once your lease has been sent out for signatures, and the invoice for your first month's rent ten days before your move-in date. If you move-in within ten days of your booking date, the invoice for the first month's rent will be sent out at the same time as the security deposit invoice.
Once you open the invoice, you will see the below options.
Pay via Credit Card
If you would like to pay via credit card, choose the "Pay By Credit Card" button.
Then input your credit card information into the popup window that generates and click the pay button. Once your payment goes through, you will receive a confirmation email automatically from our payment system.
Pay via ACH Bank Transfer (Echeck)
If you would like to pay via ACH Bank Transfer using any U.S. based bank account, click the "Set Up Echeck" button.
From there, you will be prompted to select your bank from a list of pre-approved banks below.
If your bank is one of the pre-approved banks, select it from the list. Once you choose your bank, you will be provided with a popup window that asks for your username and password for your online bank account.
Once you login using your online banking credentials, your account will be linked to pay the invoice. From there you will be able to submit payment for the invoice.
If your bank is not on the list of pre-approved banks, please select the blue "What to do if your bank is not listed" link.
You will then be prompted to input the routing and account number for your account. Providing this information will allow our payment system to send two micro-deposits to your account. Once you receive the micro-deposits, you will need to return to the invoice and input the amounts of the micro-deposits into the invoice to verify your bank account. Once you verify your bank account you will be able to pay your invoice. This information is also listed on the invoice in case you need additional guidance.
Please note, micro-deposits can take 1-3 business days to post to your account. If you are unable to verify your bank account before your move-in we require that you pay via credit card which will include a 3% credit card fee.
If you have any difficulty making payment, please contact the HomeSuite Customer Care Team for assistance.