If the unit the customer inquires about is not available and you have other active units listed on Homesuite, you can still suggest any of your other active units and successfully convert the customer intent to a lease. To suggest a new unit:
- Click on the (+) menu
- Select “Suggest new unit”
- Select the active unit you would like to suggest
- Click on “Send Suggestion”.
Important: The customer will receive a button to view the unit listing on Homesuite. In you conversation with the customer, encourage her to inquire on your suggested property to make it easier to adjust & pre-approve dates, offer special discounts and apply within the respective property ID# and dates with ease.