There are two ways to access Homesuite Messaging. You can (1) click on the Inbox icon in the website header shown below or (2) reply from the email notification you will receive once a customer inquires about one of your properties.
The email notifications in Homesuite Messaging have the following features:
Sender: Homesuite <email@example.com>
Subject line: New inquiry for [Unit] at [Address] from [Customer first name] ([Property ID#], Message ID#)
- Customer’s custom message
- Customer First Name
- Manager’s First Name
- Property ID (hyperlinked to your listing)
- Property Address
- Property Unit # (if applicable)
- Requested Move-In Date
- Requested Move-Out Date
- Number of Occupants
- Pets (if applicable)
Here is the screenshot of a sample email notification:
The email notification will also contain a button “Reply to [customer first name]”. Click on the button to reply to your customer. Once clicked, you will open Homesuite Messaging in your prefered web browser. If you are not signed-in, Homesuite will ask you to sign in to access and reply to your customers on Homesuite. The following screenshot shows the conversation panel on Homesuite Messaging.