How Should I Respond If A Tenant Provides Me With Their Email Or Phone Number And Asks Me To Contact Them Outside The Messaging Platform?

Clement Chou -

If a prospective tenant provides you with their email or phone number and requests to be contacted outside of the messaging platform, you should decline to do so and ask that the conversation remains on the messaging platform. Taking the conversation outside of the HomeSuite messaging platform would leave you exposed to potential fraud that HomeSuite will not be held responsible for, and will be a violation of our Messaging Platform Terms of Service, which could result in removal of your listing(s) from our platform.

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