When is my rent due?
Once your lease is signed by all parties, you will receive an invoice to pay your security deposit (if applicable for your lease). Your security deposit is due upon receipt of your invoice. Next, you will receive the invoice for your first month's rent, which will be sent to you 14 days prior to your move-in date and is due 10 days prior to move in. You will be assessed a 6% late fee if not paid by your due date and this may impact your move in date.
If you are within 10 days of move in when your lease is executed, you will be invoiced for rent immediately and it is due upon receipt. You will be assessed a 6% late fee if not paid within 24 hours of receiving your invoice and this may impact your move in date.
How is my rent calculated?
- If you are moving in on or before the 20th of any given month, pro-rated rent and pro-rated recurring fees for the remainder of the month - along with any one-time fees (e.g., move-out cleaning fee) - will be billed on your first rent invoice.
- If you are moving in on or after the 21st of any given month, pro-rated rent and pro-rated recurring fees for the remainder of the month, PLUS full rent and full recurring fees for the following month - along with any one-time fees (e.g., move-out cleaning fee) - will be billed on your first rent invoice.
If you have additional questions about pro-rated rent, please refer to this article.
NOTE: If you do not have a U.S. bank account, then we will accept payment with any major credit card. If you have any additional questions in regards to payment methods, please submit a request below and we will reach out to you as soon as possible.
If you have questions in regards to your Security Deposit, please refer to this article.
How do I pay my invoice?
Once you open the invoice, you will see the below options.
Pay via Credit Card
If you would like to pay via credit card, choose the "Pay By Credit Card" button.
Input your credit card information into the popup window that generates and click the pay button. Once your payment goes through, you will receive a confirmation email automatically from our payment system.
Pay via Bank Transfer (Echeck)
If you would like to pay via ACH Bank Transfer using any U.S. based bank account, click the "Set Up Echeck" button.
From there, you will be prompted to select your bank from a list of pre-approved banks below.
What If My Bank is Not Listed?
If your bank is one of the pre-approved banks, select it from the list. Once you choose your bank, you will be provided with a popup window that asks for your username and password for your online bank account.
Once you login using your online banking credentials, your account will be linked to pay the invoice. From there you will be able to submit payment for the invoice.
If your bank is not on the list of pre-approved banks, please select the blue "What to do if your bank is not listed" link.
You will then be prompted to input the routing and account number for your account. Providing this information will allow our payment system to send two micro-deposits to your account. Once you receive the micro-deposits, you will need to return to the invoice and input the amounts of the micro-deposits into the invoice to verify your bank account. Once you verify your bank account you will be able to pay your invoice. This information is also listed on the invoice in case you need additional guidance.
Please note, micro-deposits can take 1-3 business days to post to your account. If you are unable to verify your bank account before your move-in we require that you pay via credit card which will include a 3% credit card fee.